Need to return something? No worries, GIAPENTA has you covered!
We’ll gladly accept new, unworn merchandise received within 30 days from the delivery date for a full refund.
We cannot accept returns on panties or bodysuits.
At this time, if you’d like to exchange an item, we ask that you return the original product for a full refund and place a new order.
Shipping fees are not refundable.
Return For Refund
Follow these easy steps to return your item(s):
Login to your account or use our Returns Portal to lookup your order and print out your return label.
We ask that you use the original box and packaging when sending back merchandise to ensure that the item(s) are protected during shipping.
Be sure that all merchandise being returned is new, unworn and that all original tags are attached.
Refunds will be credited to the original form of payment.
Please note the following items are not eligible for return or refund:
- Items received more than 30 days after delivery
- Any merchandise that does not have the original tags attached or has been worn, damaged or washed
- Any panties and bodysuits; all panties and bodysuits are FINAL SALE
If you have any questions or need assistance, please contact us at firstname.lastname@example.org or call us at (954) 990-8237 Monday – Friday 9am – 5pm EST.