Complimentary US Ground Shipping On All Orders Over $100

FAQs

So tell me, what does GIAPENTA mean?

Inspired by our heritage, GIAPENTA was adapted from the Greek words meaning forever. We’re guided by the promise to be forever innovative, forever inspired, and forever committed to you by designing lingerie that looks great & makes your days a little easier. We pay homage to the name GIAPENTA by showcasing a Santorini inspired hue, GIAPENTA Blue, which is woven throughout our line.

How do I find my size?

Fit is the most important part of what we do so we are here to help! In the Size/Fit sections of each product you’ll find our sizing charts, along with the size our model is wearing for reference and any recommendations we may have for you!

How does TempPro Technology work?

Our exclusive TempPro™ technology works to proactively balance your body temperature, providing the ultimate level of comfort all day long! As you begin to get warm, our high-tech TempPro™ fabric uses Phase Change Materials to adapt to your body temperature, pulling heat away from the body. This game changing technology ensures that you stay cool and comfortable. Excess heat is stored and if you do begin to get cold, the stored heat is released back to you, always providing a consistent temperature.

How do I wash my GIAPENTA lingerie?

Your intimates definitely deserve a little love! It’s best to hand wash your bras in cold water to preserve the elasticity, shape and overall life of your new favorite pieces. Always clasp your bras so they doesn’t snag while getting clean and then lay them flat to dry. Panties can be machine washed in cold water and laid flat to dry. 

Are there more colors and styles available?

Our first collection is just the beginning! We’re obsessed with creating beautifully styled lingerie that’s designed to provide both comfort & everyday solutions for your on-the-go lifestyle. With that said, we’re already working on what’s next, with more styles and colors on the way. Have an idea for us? Email us at mail@giapenta.com and tell us what you’d like to see next!

What if I don’t see my size?

We take pride in designing styles made for women, by women. Currently we offer bras in sizes 32A – 38DD and bottoms in XS – XL depending on the styles! And as we continue to grow, we will absolutely be adding more sizes and styles to the line. If you don’t see your size or the pieces you’re looking for, we’d love to hear from you! Email us at mail@giapenta.com with your size and the styles you would love to see and we’ll take all feedback into account as we get set to add to the line!

What are your payment options?

We accept Visa, MasterCard, American Express, Discover and PayPal.

Where do you ship?

Shipping is currently offered within the US and Canada.

How can I track my order?

You can view your order status and order history by logging in to your account and heading to Order History. If you have any questions about your order email us at mail@giapenta.com or call us at (954) 990-8237.

What is your return policy?

We’ll gladly accept new, unworn merchandise with the original tags attached, received within 30 days from the delivery date for a full refund. We cannot accept any returns on panties or bodysuits for health reasons. At this time, if you’d like to exchange an item, we ask that you return the original product for a full refund and place a new order. Shipping fees are not refundable. Refunds will be credited to the original form of payment.

How can I provide feedback or spread the love?

Have a question or comment for us? Email us at mail@giapenta.com. And once you find something you love, the best part is always sharing! Follow along and share the latest updates, special offers and more from @GIAPENTA on social media! And we love to see how you wear and style GIAPENTA IRL so tag your pics with #GIAPENTA for social features!

Still have a question?

Have a question that hasn’t been answered? Send us an email at mail@giapenta.com or give us a call at (954) 990-8237. We’d love to hear from you!